If you're not satisfied with your purchase, you can return it within 14 days, provided it's unworn and undamaged, with all original certificates and paperwork. Bespoke, personalized, or engraved items are excluded from returns unless faulty. Refunds will be issued within 28 days of return. If you've lost a GIA certificate, a £450 fee will be deducted to replace it. In rare cases of damage or defects upon delivery, we'll repair, replace, or fully refund the item. If unsure about returns, contact us at sales@dazzlediamondslondon.co.uk.